Building a new home is a huge investment for our clients, which is why we meet their trust with a guarantee that we only use the best people to work on their homes. The same applies to the products we use. When we choose a preferred vendor for a type of component we build into the home—say, windows—they have a high bar they have to meet.
This is what it means to be a preferred partner, and we take that relationship seriously. We have a reputation and high standards to uphold on our client’s behalf. To deliver on what we promise, we need to use the best products. Best doesn’t have to mean priciest; but it does have to mean reliable, high quality, and usually, with the latitude to offer the homeowner a wide range of choices and price points.
In part one of this two-part post, we explore how partnering with other premium suppliers benefits our clients and ensures a top-quality home.
How do Preferred Partner Relationships Benefit Clients?
Strong preferred supplier relationships can result in benefits for the homeowner, including a higher level of customer service. Take for example our relationship with Andersen Windows. Their name automatically evokes quality, and with good reason: They have many, many different series of windows under their umbrella, some of which are very high end. They don’t have any low-end products, period. So we have an exclusive arrangement with them to provide the windows for our projects. Which isn’t to say we’d refuse a client who wanted to install something else; we’d just leave the window openings, and let them arrange the product and installation, themselves.
An Interview with Andersen Windows, One of WMH’s Preferred Partners
To illustrate what this relationship looks like from both the builder and the vendor sides, we sat down with our exclusive windows supplier at Andersen Corporation, Scott Dietsch, a territory sales representative for the Hudson Valley.
WMH: Scott, what does it mean to Andersen to be a preferred partner, aside from having your product be the default recommendation of a builder?
AW: Well, the benefits start in the way the products are installed. That is huge. Obviously, a product like windows is very reliant on the installation for the performance of the product. If it’s a product like an automobile, it rolls out of the factory built completely, and the whole thing should work. With windows, we’re handing our product to carpenters—and their training depends on the quality of the builder–and counting on the seamless installation to make them work the way they are supposed to. And when it comes to Westchester, naturally, they have well trained craftsmen intimately familiar with the product. So that’s a huge benefit.
WMH: Are there any benefits in terms of craftsmanship?
AW: Definitely. As I said before about the way the products are installed, this is doubly true of modular building. They have the added benefit of working in a controlled environment that I think people overlook. When you’ve got a carpenter on a job site and he’s being hollered at to get things done in 20-degree weather, the first thing he has to do is get the snow off everything and warm up his hands. The installation isn’t nearly as pristine when you’re battling wind and rain and cold and snow to seal the outside as it is in Westchester Modular Homes’ climate-controlled factory setting.
WMH: There’s also the benefit in terms of client relationship and product selection. If Westchester has a good relationship with a client, and the client is looking at a different brand’s product line, we can show them something in Andersen’s line that might match the color or function they’re looking for but just doesn’t happen to be in the catalog. That’s the advantage of knowing our preferred partner so well. We have a deep knowledge of their products that extends beyond what’s visible to the public.
AW: That is true. A client might see only what’s in the display book, but that doesn’t mean we don’t have access to something a little different just because it isn’t our standard design. You really have to get to the root of what the customer wants, and know the depth of what the vendor can provide.
Check out part two to read how WMH partners with premium suppliers.
About Westchester Modular Homes Construction Corp.
Westchester Modular Homes Construction Corp. has built thousands of premium custom homes at a lower cost than traditional construction methods while still meeting the most exacting standards for quality workmanship.
We serve Westchester, Putnam, Dutchess, Orange, Rockland and Sullivan counties in New York, along with Sussex County in New Jersey and Pike County in Pennsylvania.
Learn more by joining one of our convenient virtual tours of our factory. You can sign up at Modular Home | Westchester Modular Homes Construction Corp (wmhconstruction.com)
You’ll learn first-hand about our quality, service, innovation, and agile speed and have a chance to ask your questions about modular home building
Or give us a call at (845) 278-1700 and we’d welcome the chance to help you start planning your dream home.